Knowledge Base in Your Odoo
Build deep and structured knowledge base for internal and external use
Applicable in any industries and by any companies
KnowSystem is a universal tool which might be configured to any business goal and to any set of Odoo apps: for helpdesk, marketing, IT, HR, project management, so on and so on
Single entry for all articles
Inline and website builder
Connected with Odoo objects
Built-in for messaging
Smart WIKI-like revisions
Shared with partners
Ideal for self-service
Very functional application and responsive support
""" Our company produces medical laser equipment and we use KnowSystem to streamline the knowledge base of our company. Convenient search system and classification of content, as well as access rules for groups and even for individual users. """
KnowSystem is excellent - OdooTools offer great support, are very helpful and responsive
""" Our company needed the ability to add a Knowledge Base to our Odoo portal website for our customers to access article content on a membership-only basis. KnowSystem provided this and much more, along with ability to add search by section, set permissions to allow only certain partners access to articles by tag etc. OdooTools have been very helpful and implemented several features we suggested including automatic redirect upon login, customisable filters and a social sharing capability on articles. Overall a great app by a great company, something that massively adds to Odoo's capabilities and is something that everyone could benefit from using. """
Innovative single-view interface
Your knowledge base might be efficiently structured by a hierarchy of sections and a tree of tags. Using those alongside with intuitive sorting and search tools, users would quickly find required articles.
From the same interface editors may create and update any knowledge-related documents, change articles in batch, set up security. Without a need for excess navigation.
Fast, comfortable, and professional knowledge recording
Drag and drop building blocks to write a new article. The process is simple while the result is professional looking. The backend editor let users create knowledge paragraphs with strict HTML style, what is especially useful for printing and messaging. The website builder motivates users to prepare advanced knowledge pages as they are part of your web portal.
By using templates with pre-defined styles you may also speed knowledge generation up and standardize articles' appearance.
Get benefit from your knowledge
Knowledge base is not to archive best practices but to use them in business.
That is why KnowSystem let you efficiently employ articles: reach required ones right from any Odoo document form, reference or cite those in discussions from an email composer, print them as a PDF file with your company individual layout.
Individual partner knowledge base portal
Knowsystem let you organize a web portal personally for each customer just by selecting articles to be shared. Depending on loyalty level, products in use, related projects, different partners would access different manuals, guidelines, frequently asked questions, specifications.
You can design an article especially for a definite company, or use the same knowledge experience among multiple clients.
Team work for knowledge creation
KnowSystem inspires interactions for continuous knowledge base improvements.
Users and editors might take part in discussions, follow revisions, evaluate articles by likes and dislikes, plan daily activities.
Public knowledge base
Self service is a way to cut your costs. To that aim KnowSystem let you prepare a public online library with FAQ, marketing information about products and services, software manuals, and so on.
Through that your team will spend less time on repetitive issues from prospects, clients, and just by-passers.
Knowledge is secured and might be safely shared
KnowSystem works across the whole organisation: any Odoo user may rely upon knowledge base.
Simultaneously, you can simply manage and control who can access and who can edit each particular section or article.
Custom fields to structure knowledge
Different types of knowledge might sometimes require not only different style and structure but also different extra attributes, like a book reference, a responsible sales team, or an IP address.
KnowSystem let you add and show custom fields for that goal.
Create learning tours
A tour is a set of articles in predefined order. The idea is to follow certain steps of study one by one in the special interface. For example, all new employees should get acquainted with a number of instructions.
With help of tours, you may control employees progress. Do they really confirm that articles are read?