Sometimes Odoo does not manage to address incoming messages. For example, it happens when your customer doesn't reply to a message, but sends a direct email to your catchall address. In that case such email is completely lost, while clients become more and more irritated. This tool solves the issue. With this app you gets full control over all lost messages and you can attach any Odoo message to a proper document thread.
No messages are lost
All messages which Odoo has not managed to route are kept under the special menu unit. In the debug mode go Odoo technical settings > Email > Lost Messages.
You may also configure Odoo to send a notification by each lost message to manage them in real time. Go to the Odoo general settings > Email Section and check the box 'Lost messages notification'. Then choose users which should be notified.
The features are available for users with rights for administration settings (Administration/Settings). Take into account that this module make all unattached messages available for the group Administration/Settings (like this user is a SuperUser).
All lost messages are combined in a single list
Lost messages are simply distinguishable and are easy to address
Responsible users optionally received notification by new lost messages
Configure to be notified of new lost messages
Simple addressing of lost messages
- Open any lost message and decide where such a message should be forwarded. To this end press the button 'Route manual'.
- In the pop-up wizard select a required document type (e.g. a contact or an opportunity), and a target document (e.g. 'Agrolait' or 'Prospect for 1000 Pcs'). Here Odoo restricts users' selection to viable ones which have a real message thread.
- As soon as you press the button 'Attach Message', Odoo would route a message to the chosen document.
Routing a message is fast and simple
Routing results in a target model thread
Not only lost messages
Use the feature not only for lost but for any messages. In the debug mode go Odoo technical settings > Email > Messages. Via the same button 'Route manual' users might re-attach messages to another object.
Already attached messages might be re-routed
Awesome app! MUST BUY if you use Odoo!!!
The app helped us alot. Some our customers send us an email and got lost in the process. with Lost messages routing the messages got stored and we can place the mail into the correct corresponding process. plus excellent support from Odoo Tools with adding a new feature to send an e-mail to selected users whenever a lost message is found. 10/10!!
Okan Hollander in the Odoo Apps Store
Amazing App and fantastic support
I bought the addon for v10. At the beginnig the addon did not work well. Then I requested an improvement feature, they did it in just A FEW HOURS. I am very happy, the addon is working perfectly, is just what I was looking for. Very excelent support Thanks a lot Odoo Tools Team
Jesus Astuvilca in the Odoo Apps Store
It works very well
It is very useful, it helps us to efficiently serve our customers.
Oriana Maita in the Odoo Apps Store
According to the current Odoo Apps Store policies:
every module bought for the version 12.0 and prior gives you an access to the all versions up to 12.0.
starting from the version 13.0, every version of the module should be purchased separately.
disregarding the version, purchasing a tool grants you a right for all updates and bug fixes within a major version.
Take into account that Odoo Tools team does not control those policies. By all questions please contact the Odoo Apps Store representatives directly.
Sorry, but no. We distribute the tools only through the official Odoo apps store
Unzip source code of purchased tools in one of your Odoo add-ons directory
Re-start the Odoo server
Turn on the developer mode (technical settings)
Update the apps' list (the apps' menu)
Find the app and push the button 'Install'
Follow the guidelines on the app's page if those exist.
Yes, all modules marked in dependencies are absolutely required for a correct work of our tool. Take into account that price marked on the app page already includes all necessary dependencies.
Yes, sure. Take into account that Odoo automatically adds all dependencies to a cart. You should exclude previously purchased tools.
Regretfully, we do not have a technical possibility to provide individual prices.
As soon as you purchased the app, the button 'Deploy on Odoo.sh' will appear on the app's page in the Odoo store. Push this button and follow the instructions.
Take into account that for paid tools you need to have a private GIT repository linked to your Odoo.sh projects
No, third party apps can not be used on Odoo Online.
The module features and support depend on your Odoo version. Please select required one on the top right of this page.
We guarantee to provide a working plan by your issue within 5 days. The most of issues are solved within 2 business days.
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