Custom Fields for Helpdesk Tickets

The tool to add new fields for Odoo Helpdesk tickets without any technical knowledge

12.0 11.0

€ 48

The tool is compatible only with Odoo Enterprise

The tool price includes all necessary dependencies

Often Odoo tickets' fields are not enough to reflect your helpdesk processes, while customization requires developer competences. This tool is introduced to make everything as simple as creating a new document in Odoo. The app let you prepare new ticket properties fast and comfortable.

In order to show a new property for Helpdesk tickets, just create a custom field. Nothing else is required!
Choose an interface location for a new field from a closed list to structure properties for users Show fields for tickets only of specific types, and do not show for others. Thus set of columns for issues and questions might be different
Optionally show new fields also for external Helpdesk users by defining a portal placement for those fields
You are welcome to prepare fields of various types: single line text (char), simple text without formatting (text), rich text (HTML-formatted text), integer or float numbers, drop-down choice with your own options (selection), checkbox (boolean), date or date and time, binary (a file to upload), reference to another Odoo document (e.g. for a sale order, contact; many2one)
Make fields required to be entered by merely checking a related box
The rights to create custom fields belong to Helpdesk managers.

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Helpdesk tickets' custom fields
Customize properties of Helpdesk tickets
Helpdesk ticket form with custom fields
Customized form view of Helpdesk tickets
Helpdesk tickets portal view with custom fields (optionally)
Tickets' custom fields in portal
Custom fields: multiple types to select
Field types for custom Helpdesk tickets
Different fields for different ticket types
Custom fields depend on helpdesk ticket types
Custom fields: drop-down choice
Selection fields for helpdesk tickets
Helpdesk custom fields' menu
Menu for custom fields of tickets
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