All lost messages are combined in a single list

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Lost Messages Routing

The tool to make sure you do not loose any incoming messages

13.0 12.0 11.0 10.0 9.0 8.0

€ 36

Buy in the Odoo Apps Store

The tool is compatible with both Odoo Enterprise and Odoo Community

The tool price includes all necessary dependencies

Sometimes Odoo does not manage to address incoming messages. For example, it happens when your customer doesn't reply to a message, but sends a direct email to your catchall address. In that case such email is completely lost, while clients become more and more irritated. This tool solves the issue. With this app you gets full control over all lost messages and you can attach any Odoo message to a proper document thread.

All lost messages are kept under the special menu unit. In the debug mode go Odoo technical settings > Email > Lost Messages

Open any and decide where such a message should be forwarded. To this end press the button 'Route manual'

In the pop-up wizard select a required document type (e.g. a contact or an opportunity), and a target document (e.g. 'Agrolait' or 'Prospect for 1000 Pcs'). Here Odoo restricts users' selection to viable ones which have a real message thread

As soon as you press the button 'Attach Message', Odoo would route a message to the chosen document

New You may configure Odoo to send a notification by each lost message to manage them in real time. Go to the Odoo general settings > Email Section and check the box 'Lost messages notification'. Then choose users which should be notified

Use the feature not only for lost but for any messages. In the debug mode go Odoo technical settings > Email > Messages. Via the same button 'Route manual' users might re-attach messages to another object

The features are available for users with rights for administration settings (Administration/Settings). Take into account that this module make all unattached messages available for the group Administration/Settings (like this user is a SuperUser)

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All lost messages are combined in a single list

Lost messages are simply distinguishable and are easy to address

Routing a message is fast and simple

Routing results in a target model thread

Responsible users optionally received notification by new lost messages

Configure to be notified of new lost messages

Already attached messages might be re-routed

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